Full-time role. Pay is $50,000 to $75,000 based on experience. Benefits include health insurance, dental insurance, vision insurance, sick time, PTO, 401K, EAP, life insurance (optional), and short-term/long-term disability.
About The Position
As the Program Manager, you will oversee the day-to-day operations of our Peer Respite program, ensuring that the values of trauma healing, recovery, and social justice are at the heart of everything we do. You will provide leadership and mentorship to the Respite team, manage program development, and maintain quality control. You’ll ensure that PRN’s peer-run respite and statewide warmline models are operating in partnership, creating an inclusive and supportive environment for guests and team members.
You will collaborate closely with the Regional Director and Program Coordinator to ensure consistency in operations and program integrity, while also contributing to staff recruitment, training, and ongoing professional development.
What You’ll Do
- Lead and Supervise: Coach and mentor Respite team members, fostering a positive and supportive work culture.
- Manage Operations: Oversee the day-to-day management of the Peer Respite, including guest check-in, ongoing support, and check-out processes.
- Develop Programs: Ensure program quality by applying national peer respite standards, research, and best practices.
- Crisis Management: Recognize the difference between a mental health crisis and an emergency, providing appropriate support or escalating as necessary.
- Team Collaboration: Coordinate and facilitate team meetings, supervision, and training for the Respite staff.
- Ensure Quality: Evaluate call quality and guest interactions to ensure the highest level of service and performance.
- Standardize Procedures: Work with the Program Coordinator to develop and maintain operating procedures, policies, and forms.
- Performance Management: Conduct regular supervision and annual performance evaluations for Respite employees and report outcomes to the Regional Director.
- Promote Wellness: Share your lived experiences to support the wellness and recovery of both guests and team members, honoring different recovery pathways.
Qualifications
- Current NC Certified Peer Support Specialist
- Strong belief in the recovery potential of all people and commitment to the philosophy of peer support.
- Ability to mentor, guide, and support a team in a peer-led environment.
- Personal history of recovery and lived experience with crisis-based support.
- Demonstrated leadership qualities: reliability, honesty, integrity, and approachability.
- Ability to work effectively with diverse stakeholders, including the public, providers, and community members.
- Excellent communication skills, both oral and written, using active and reflective listening.
- Strong time management, organizational, and conflict resolution skills.
- Proficient with computer software applications (word processing, spreadsheets, databases, presentations).
- Valid NC Driver’s License.
Apply For This Position
Ready to Help Us Change Lives?
If you’re passionate about creating positive change, building inclusive communities, and supporting individuals on their journey to recovery, we want you on our team.
Apply now, and be a part of something bigger than yourself. Join PRN in igniting hope and transforming lives!
