Full-time role. Pay is $17.00/hr based on experience. Benefits include health insurance, dental insurance, vision insurance, sick time, PTO, 401K, EAP, life insurance (optional), and short-term/long-term disability.
About The Position
The Warmline Peer Support Specialist provides pre-crisis support, encouragement, and resourceful information to individuals feeling isolated, managing mental health and/or substance use challenges, and seeking support or resources.
Location: Remote
Shift: 3rd
What You’ll Do
- Caller Support: Establish and maintain supportive, non-judgmental relationships with callers, regardless of their cultural or economic background.
- Active Listening: Remain calm and empathetic, especially when engaging with individuals in emotional distress.
- Empowerment: Provide support that empowers callers to find their own solutions without fixing, advising, or minimizing their experiences.
- Resource Connection: Identify caller needs and connect them to necessary resources and support services.
- Crisis Identification: Distinguish between scenarios requiring peer support and situations that necessitate escalation to leadership or urgent services.
- Recovery-Oriented Approach: Honor and validate caller experiences, demonstrating belief in their recovery potential and unique process.
- Lived Experience Sharing: Use personal recovery experiences to validate callers while maintaining professionalism and boundaries.
- Documentation: Complete all required call logs and data tracking accurately and on time.
- Call Guidelines: Adhere to program standards for call handling, attendance, and use of non-judgmental language.
- Team Collaboration: Maintain communication with shift leads and peer supporters during shifts, and report concerns in real-time.
- Professional Representation: Represent PRN in the community and workplace with professionalism and integrity.
- Training and Meetings: Attend bi-weekly staff meetings and comply with training requirements.
Qualifications
- NC Certified Peer Support Specialist
- Strong belief in the recovery potential of all individuals and commitment to the peer support philosophy.
- Personal history of recovery and lived experience in crisis-based support.
Skills & Abilities
- Excellent oral and written communication, including active and reflective listening.
- Time management and task efficiency.
- Conflict resolution and problem-solving skills.
- Proficiency in computer applications (e.g., Microsoft Teams, spreadsheets, databases).
- Ability to work both independently and collaboratively.
- Basic knowledge of community support services and resources.
Apply For This Position
Ready to Help Us Change Lives?
If you’re passionate about creating positive change, building inclusive communities, and supporting individuals on their journey to recovery, we want you on our team.
Apply now, and be a part of something bigger than yourself. Join PRN in igniting hope and transforming lives!
