Warm-Line receives over 400 calls a week!

Promise Resource Network’s 24/7 Peer-Run Warm-Line was restarted in March 2020 to combat isolation and loneliness during NC’s stay at home order. Since then, it has become a mainstay in Mecklenburg County’s COVID initiative, MeckHOPE, now supporting over 400 callers a month. The warm-line is utilized for many reasons including to talk through a problem, receive emotional support, find a resource, or to have someone listen. PRN’s warm-line is staffed by Peer Support Specialists and other people in recovery that are specially trained in understanding suicide, emotional CPR, and trauma. Know someone that needs to talk? Give them the warm-line number, (833) 390-7728. We’re good at listening!

Promise Resource Network (PRN) in the news! NC didn’t track the data on mental health commitments, so some advocates did instead.

On December 21, 2020, the NC Health News released an article about the use of involuntary commitment in our state and PRN’s leadership is gathering and reporting on the data. Over the last decade, NC’s IVC rates have increased by 135%, representing a significant use of the most restrictive, trauma inducing approach to serving people experiencing emotional distress. PRN’s CEO, Cherene Allen-Caraco was quoted as saying, “the human toll, financial toll, the resource toll… this is painting a picture and its not a good one. I think what the IVC rates show is a complete dismantling of community mental health, and that we have created so many barriers to access to things that are meaningful.” To read the full story, click here.

Establishing a Non-Police, Community-Based Crisis Response Team as a Primary Responder in Charlotte: Stakeholder Feedback and Development Report

PRN is honored to have partnered with SAFE Coalition NC, Jarrod James and Rep. John Autry, to identify 17 recommendations for an alternative community response team to support people experiencing emotional distress, psychiatric disabilities, substance use, homelessness, and other wellness challenges through non-traumatizing alternatives that reduce and/or eliminate the use of of involuntary hospitalization, confinement, arrest, restraint, handcuffing, shackling and other uses of force when responding to people in our community that experience emotional distress.

These recommendations were gathered, written, and led by community leaders that represent diversity in ethnicity, race identification, age, gender, sexual orientation and personal experience with mental health, homelessness, substance use and criminal justice involvement. Their/our wisdom guided these recommendations and combined research and examination of various models of community response. Click here to read the detailed report.