, text, and web chat service offering compassionate support from peers with lived experience. Available 24 hours a day, our Warm Line provides a safe and confidential space for you to talk, reflect, and feel heard at any time. Whether you’re experiencing stress, loneliness, or simply need a supportive conversation, you are met with understanding, empathy, and connection. This service is free and open to anyone seeking comfort, grounding, or encouragement.
Promise Resource Network’s Peer-to-Peer Warmline Phoneline, Text and Web Chat Terms, Conditions and Privacy Statement
USE OF THIS SERVICE IS BOUND BY THIS TERMS AND CONDITIONS. Please read the following statement before using this service:
By using Promise Resource Network’s Peer-to-Peer Warmline Phoneline, Text and/or Web Chat, you agree to the terms described here. This statement may be modified from time to time. Any changes will be effective immediately upon posting. Each time you access this service you will be presented with the current terms, conditions and privacy statement.
YOUR PARTICIPATION IN THE WARMLINE PHONELINE, TEXT AND/OR WEB CHAT DOES NOT CONSTITUTE MENTAL HEALTH CARE OR TREATMENT AND DOES NOT CONSTITUTE AN ATTORNEY-CLIENT RELATIONSHIP OR A THERAPIST-PATIENT RELATIONSHIP. THIS SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL HEALTH CARE. IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY.
Promise Resource Network, Inc. and any of its employees or agents are not responsible for any decisions, or results of the decisions that you make while, as a result of, or after participating in the Warmline Phoneline, Text and/or Web Chat. This includes whether you choose to seek, or not seek, professional care, or to modify or terminate specific treatment that you are currently receiving. You assume all risk for use of this service. Promise Resource Network, Inc. and any of its employees or agents have no liability for actions taken by you or a third party, or not taken by you or a third party, and you agree to indemnify us and hold us harmless for damages arising out of information provided through this service. Without limiting the foregoing, in no event shall Promise Resource Network, Inc. be liable for any special, incidental, consequential, or indirect damages. Promise Resource Network, Inc. expressly disclaim all warranties of any kind, whether express or implied.
Privacy and Security
We take your privacy and security very seriously. Security controls, including encryption and authentication, are in place to ensure the protection of your information. Any information provided by you or collected on you will not be shared or disclosed with any third party. Despite these protections, the Internet remains an imperfectly secure environment and Promise Resource Network, Inc. cannot guarantee protection from intruders or interceptors. You agree to use this service and submit information at your own risk. You agree that Promise Resource Network, Inc. has no liability regarding unauthorized access to this service by a third party.
Contact Us
If you wish to report a violation of these terms, please contact Promise Resource Network Customer Support as follows:
Email:info@promiseresourcenetwork.org
Updated: May 2026.
